Welcome to Raj Garden Plants. We value the trust you place in us when you visit our website and purchase our plants. This Privacy Policy describes how we collect, use, and protect your personal information.
By visiting or shopping at Raj Garden Plants, you agree to the practices described in this policy.
1. Information We Collect
To provide you with healthy plants and excellent service, we collect two types of information:
A. Personal InformationWhen you make a purchase, sign up for an account, or contact us, we may collect:
- Contact Details: Name, email address, and phone number.
- Shipping Address: The physical address where you want your plants delivered.
- Billing Information: While we collect billing addresses, we do not store your credit/debit card numbers. All payment transactions are processed through secure, third-party payment gateways (e.g., Razorpay, UPI, Paytm).
B. Non-Personal InformationWe automatically collect data to improve our website, such as:
- IP address and browser type.
- Device type (Mobile or Desktop).
- Pages visited and time spent on our site.
2. How We Use Your Information
We use your data strictly for the following purposes:
- Order Fulfillment: To process your order, pack your plants safely, and ship them to the correct address.
- Communication: To send order confirmations, shipping updates, and delivery notifications.
- Customer Support: To respond to your queries regarding plant care, returns, or damaged items.
- Marketing (Optional): To send you newsletters about new plant arrivals, seasonal sales, or gardening tips. You can opt-out of these emails at any time.
3. Data Protection & Security
We take the security of your personal information seriously.
- Secure Connection: Our website uses SSL (Secure Socket Layer) encryption to ensure that your personal data is transmitted securely.
- Restricted Access: Only authorized personnel involved in packing and shipping your order have access to your details.
- No Selling of Data: We never sell, trade, or rent your personal information to third parties for marketing purposes.
4. Third-Party Disclosure
We only share your information with trusted third parties essential to our operations:
- Logistics Partners: We share your name, address, and phone number with courier services (e.g., Delhivery, BlueDart) to ensure delivery.
- Payment Gateways: To process secure payments.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
5. Cookies
Our website uses "cookies" (small data files stored on your device) to enhance your experience. Cookies help us:
- Remember items in your shopping cart.
- Recognize you when you return to our site.
- Analyze website traffic to improve our layout and plant selection.
- You can choose to disable cookies through your browser settings, but some features of the site may not function properly.
6. Your Rights
As a valued customer, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any creating inaccurate information (e.g., change of address).
- Deletion: Request that we delete your account and personal data from our records (subject to legal retention requirements).
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Effective Date."
8. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:
Raj Garden Plants